SHIPPING & ORDER STATUS
I have not received a confirmation email, was my order placed?
If you recently placed an order, we will send you a confirmation email shortly to ensure you have a receipt. If you haven’t received it, please check your spam folder. If it’s not there, your order may not have been completed, or your email address may have been entered incorrectly. For assistance, reach out to us at info@edisaco.com, and we’ll help resolve the issue.
Where is my order?
Please check your inbox and spam folder for a shipping confirmation email, there you will find a tracking number.
If this doesn't work, please contact us at info@edisawatchesco.com. We'll need the name of the recipient, the email address used to place the order, and the order number. Once we have that, we will get back to you with the additional details on your order status.
How long does shipping take?
Processing Time: 2-3 business days
Shipping Time:
- USA: 2-10 business days
- UK: 5-10 business days
- Australia: 7-10 business days
- Canada: 7-10 business days
- Europe: 7-10 business days
- Worldwide: Varies, typically 7-10 business days
Please see our Shipping Policy page for more information.
What should I do if my tracking shows my order as delivered but I haven't received it?
We understand it's frustrating when your package is marked delivered but isn't there. Please follow these steps:
1) Check your mailbox and with your neighbours: Delivery drivers sometimes leave packages in less obvious places to keep them safe. Check your mailbox, porch, garage, and any other potential delivery spots. It's also a good idea to ask your neighbours if they've seen it or if it was accidentally delivered to them.
2) Confirm Your Shipping Address: Double-check the shipping address you entered during checkout. You can find this in your order confirmation email. Making sure it's correct is essential for tracking down your package.
3) Look for a Notification Card: If the package was too large for your mailbox or required a signature, the delivery driver should have left a notification card with instructions for pickup at the post office or a local collection point.
4) Contact the Shipping Company Directly: Once the package leaves our warehouse, the delivery company takes over. They're best equipped to locate your package.
USPS (United States)
- Ask us for your reference USPS tracking number before contacting them.
- Contact Number: 1-800-275-8777
- Service Hours: Monday to Friday: 8:00-20:30; Saturday: 8:00-18:00
- USPS Contact Page: https://www.usps.com/help/contact-us.htm
- Find the Nearest Post Office: https://tools.usps.com/locations/
EVRI (UK)
- Ask us for your reference EVRI tracking number before contacting them.
- Evri Help Centre: https://www.evri.com/help-and-support/help-centre/#/something-else
- Evri Contact Page: https://www.evri.com/contact-us
- Evri Tracking Page: https://www.evri.com/
You can find a proof of delivery photo by entering your EVRI tracking number on their tracking page and then entering your postcode to get more details.
Other Countries: Please contact us directly for assistance with your specific location.
We're here to support you throughout this process. While we can't directly control the delivery companies, we'll do everything we can to help you get your package or a refund. Please contact the shipping company first, as they're the ones who can track your package. Let us know if they don't provide a satisfactory resolution, and we'll step in to assist further.
PRODUCT INFORMATION
How do I know the watch will fit my wrist?
The size of the watch is fully adjustable and designed to fit all wrist sizes, including the smallest ones!
The watch comes with an adjustable strap that will ensure a perfect fit. It also comes with an adjusting tool to help you.
Can I adjust the watch strap myself?
You can easily adjust the watch strap by using the adjustment tool that comes with the watch.
No need to visit a watch shop or jeweller!
What is the full length of the watch?
The full length of all our watches, including the adjustable strap is 21cm (8.3 inches). This ensures it can fit a wide range of wrist sizes comfortably.
Is the watch durable? Will it rust or fade?
Our watch is made from high-quality stainless steel, ensuring it is both durable and resistant to rust and fading.
It's designed to withstand daily wear and tear, maintaining its polished look over time.
Can I wear this watch in the water?
Yes! You can wear it at the beach, in the shower, and in water without worrying about water damage.
What makes this watch different from others?
All of our watches combine elegance, durability, and affordability.
Unlike major brands in the watch industry that have huge markups on their product cost, we have built lasting relationships with our suppliers in Italy to sell directly to you.
RETURNS & REPLACEMENTS
What should I do if I receive the wrong item(s)?
We sincerely apologise about that and know you were eagerly anticipating your order. We want to make this right as quickly as possible for you!
Please contact us through our email info@edisawatchco.com with your name, order number, a list of the item(s) that are missing and if applicable, a photo of wrong items received.
I am unsatisfied, can I get a refund?
We are really sorry that our product did not meet your expectations. Please contact info@edisaco.com with your order number and reason for return. We will provide you the return address and further instructions. You are responsible for the return shipping costs. Please see our Returns Policy page for more information.